ITSM Spotlight: IT Infrastructure Library (ITIL4)

ITSM Spotlight: IT Infrastructure Library (ITIL4)

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). As an IT service management framework, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.

View this eBook to gain further insights into:

  • How intelligent automation helps service operations to evolve;
  • Gartner classification for ITSM and ITOM tool sets;
  • Determining how ITSM and ITOM are complementary.



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