iTunes Hacking Complaints RevealedCustomers Describe Fraudulent Activity in Online Forum
For more than two years, iTunes customers have been voicing their complaints in an online forum on Apple.com about hacked store accounts and unauthorized transactions, The Global Mail reports.
See Also: The Global State of Online Digital Trust
Since November 2010, customers have taken to the online forum to talk about their accounts being hacked and purchases being made without their knowledge. This ranged from gift cards and store credit being drained to PayPal accounts being used without the accountholder's knowledge.
The issue recently came to light in a recent analysis by The Global Mail, a news website.
Midday Feb. 13 there were 75 pages in the forum that described customers' experiences with unauthorized purchases and odd activity happening on their accounts. Apple has not confirmed the number of hacked accounts. The iTunes store has more than 200 million active accounts, The Global Mail reports.
In the forum, customers say that Apple is refunding them their store credit but they complain that the company is not addressing the problem further or giving them more insight into what's happening.
Money lost in the online hacks ranges from a few cents to $500, according to the Huffington Post.
As of Feb. 13, Apple had no statement about the situation on its website, and the company did not reply to a request for comment.
The Global Mail reported that Apple wouldn't discuss the situation or explain what's being done to remedy the problems.